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    SOLVED an install operation took too long to execute. this a fatal error preventing product use

    General Discussion
    preventing product install operation long to execute hp printer error
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    • Shakeel Ahmad
      Shakeel Ahmad last edited by

      22608a97-ca62-4f69-95b4-c57e766cebfe-image.png

      1 Reply Last reply Reply Quote 0
      • Shakeel Ahmad
        Shakeel Ahmad last edited by moaaz

        1. Device Manage

        2. Remove USB Printer Support
          b8d90665-a8a1-4418-8519-283dc5092e1a-image.png

        3. Scan for Hardware changes

        4. Reinstall printer via devices and printer

        5. Click The printer that i want is not listed
          df0e2b4a-2f36-445b-8e9c-035fd44e2c26-image.png

        6. Add a local printer or network printer with manual settings
          097034bb-4176-43d4-9423-b9f210259ec0-image.png

        7. Use an exiting port.
          86519d86-a71e-497b-b569-da4d66b1b77f-image.png

        8. If usb local port not available create a new port and create a local usb port. (Recommended use USB Virtual Port)
          1c6c8118-ab87-42a8-b1e9-b31a464c4d9e-image.png

        9. Select Have a Disk and locate where you extract driver file.
          81c151be-95b0-47b5-b744-cc80b8d6f54e-image.png

        10. C:\HP_LaserJet_Pro_MFP_M125-M126
          1d16355b-9fd0-4a91-89f0-fe691ed2ca03-image.png

        11. Select Printer and Press next
          2bee065c-a33d-497b-9377-9489ccfd81cf-image.png

        12. use the driver that is currently installed (recommended)
          307ee6e2-8034-4bae-8ee7-281d8f46f3df-image.png

        13. Change printer name if required. or keep in same as it and click Next
          e4791ca8-9b3f-4760-be89-0173fce67dd8-image.png

        14. printer Sharing option if you want to share or click Next
          ea8f4b0e-a728-44af-94b2-6baf426be51c-image.png

        15. Press Print Test Page and Click Finish.
          a5ae8285-1274-4ed4-9c2e-941643625bf2-image.png

        16. Work Done (Printer Installed)

        If yo have any problem you can comment and get help!

        1 Reply Last reply Reply Quote 0
        • Shakeel Ahmad
          Shakeel Ahmad last edited by moaaz

          1. Device Manage

          2. Remove USB Printer Support
            b8d90665-a8a1-4418-8519-283dc5092e1a-image.png

          3. Scan for Hardware changes

          4. Reinstall printer via devices and printer

          5. Click The printer that i want is not listed
            df0e2b4a-2f36-445b-8e9c-035fd44e2c26-image.png

          6. Add a local printer or network printer with manual settings
            097034bb-4176-43d4-9423-b9f210259ec0-image.png

          7. Use an exiting port.
            86519d86-a71e-497b-b569-da4d66b1b77f-image.png

          8. If usb local port not available create a new port and create a local usb port. (Recommended use USB Virtual Port)
            1c6c8118-ab87-42a8-b1e9-b31a464c4d9e-image.png

          9. Select Have a Disk and locate where you extract driver file.
            81c151be-95b0-47b5-b744-cc80b8d6f54e-image.png

          10. C:\HP_LaserJet_Pro_MFP_M125-M126
            1d16355b-9fd0-4a91-89f0-fe691ed2ca03-image.png

          11. Select Printer and Press next
            2bee065c-a33d-497b-9377-9489ccfd81cf-image.png

          12. use the driver that is currently installed (recommended)
            307ee6e2-8034-4bae-8ee7-281d8f46f3df-image.png

          13. Change printer name if required. or keep in same as it and click Next
            e4791ca8-9b3f-4760-be89-0173fce67dd8-image.png

          14. printer Sharing option if you want to share or click Next
            ea8f4b0e-a728-44af-94b2-6baf426be51c-image.png

          15. Press Print Test Page and Click Finish.
            a5ae8285-1274-4ed4-9c2e-941643625bf2-image.png

          16. Work Done (Printer Installed)

          If yo have any problem you can comment and get help!

          1 Reply Last reply Reply Quote 0
          • Shakeel Ahmad
            Shakeel Ahmad @Shakeel Ahmad last edited by

            @Shakeel-Ahmad

            Firmware update
            https://supportvideos.ext.hp.com/detail/video/1253460138001/understanding-fatal-errors

            1 Reply Last reply Reply Quote 0
            • Shakeel Ahmad
              Shakeel Ahmad @Shakeel Ahmad last edited by

              @Shakeel-Ahmad .

              PrintDevices and Printers Publisher details

              Issues found
              Problem with PnP devicesProblem with PnP devices
              There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices. Detected Detected
              Potential issues that were checked
              Your PC must be restarted Your PC must be restarted Issue not present

              Issues found Detection details

              Problem with PnP devices Detected Detected

              There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.

              Potential issues that were checked Detection details

              Your PC must be restarted Issue not present

              Detection details Expand

              Collection information
              Computer Name: DESKTOP-G44893P
              Windows Version: 10.0
              Architecture: x86
              Time: Monday, February 17, 2020 11:15:15 PM

              Publisher details Expand

              Devices and Printers
              Troubleshoot problems with devices and printers.
              Package Version: 3.0
              Publisher: Microsoft Windows
              Devices and Printers
              Troubleshoot problems with devices and printers.
              Package Version: 3.0
              Publisher: Microsoft Corporation
              Hardware and Devices
              Find and fix problems with devices and hardware.
              Package Version: 4.1
              Publisher: Microsoft Windows
              Windows Network Diagnostics
              Detects problems with network connectivity.
              Package Version: 4.0
              Publisher: Microsoft Windows
              Printer
              Find and fix problems with printing
              Package Version: 4.0
              Publisher: Microsoft Windows

              Shakeel Ahmad 1 Reply Last reply Reply Quote 0
              • Shakeel Ahmad
                Shakeel Ahmad @Shakeel Ahmad last edited by

                @Shakeel-Ahmad

                7c81b5fc-6594-43e4-a034-c215ba0b2e92-image.png

                1 Reply Last reply Reply Quote 0
                • Shakeel Ahmad
                  Shakeel Ahmad last edited by Shakeel Ahmad

                  uninstall may be work well
                  fb3fad70-1ada-48b4-9acf-9fd1ed5c1375-image.png

                  after that troubleshooting via devices and printer
                  12ee2f6f-5892-44f1-a468-8972efd69d71-image.png

                  Error message

                  66923f15-52de-465f-bc18-a8953205c0d2-image.png

                  HP Scan doesn’t have a driver rstart pc
                  121a52e1-e891-4232-b0c5-5e821adc076d-image.png

                  Shakeel Ahmad 2 Replies Last reply Reply Quote 0
                  • Shakeel Ahmad
                    Shakeel Ahmad last edited by

                    unable to find hp scan also
                    b76e3ca7-8078-4bed-a3f9-d40b83621268-image.png

                    1 Reply Last reply Reply Quote 0
                    • Shakeel Ahmad
                      Shakeel Ahmad last edited by

                      device manger auto unable to install
                      de94c299-857a-40e5-841d-5b5cad62257a-image.png

                      1 Reply Last reply Reply Quote 0
                      • Shakeel Ahmad
                        Shakeel Ahmad last edited by

                        still same error
                        92c93d81-ba8c-4dbf-a9b8-9ff8af048aea-image.png

                        1 Reply Last reply Reply Quote 0
                        • Shakeel Ahmad
                          Shakeel Ahmad last edited by

                          1. Uninstall hp printer driver from Device Manager.
                            f692fa4f-c39b-4735-8263-6c7a0a990be1-image.png

                          2. Uninstall your HP software from Control Panel\Programs\Programs and Features.
                            OR

                          3. Manually run HP driver uninstaller:

                          4. C:\Users…\AppData\Local\Temp\7zS5163\Uninstall.exe
                            69599cac-c47f-4ce3-ae00-afb4182d6905-image.png

                          5. Unplug your device from USB.

                          6. As Administrator, start the latest printer/scanner setup tool, downloaded from the HP web site:
                            LJPro_MFP_M125-126_full_solution_15309

                          7. Plug in USB when asked by the setup tool. Now, something possibly goes wrong already: Windows 7 picks up driver installation in parallel.
                            bbe6093a-03a2-4614-9f51-05067d5fcec2-image.png

                          1 Reply Last reply Reply Quote 0
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