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Verizon trolls Comcast on Twitter after nationwide Business Voice outage

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Why not, I guess.
Why not, I guess.

Image: Joe Raedle/Getty Images

Verizon’s social media team isn’t messing around. 

With Comcast Business’s Business Voice service experiencing outages today across the country, the company tweeted out a statement assuring its customers that it was looking into the problem that Down Detector notes spans from New York City to San Francisco. 

@VerizonSupport was watching. 

As working to resolve the problem is not the same as having resolved it, business owners that rely on Business Voice for their phone service were understandably pissed. Many voiced that displeasure on Twitter. 

That’s where Verizon’s Twitter support team saw its time to shine. Typically relegated to telling people to reset their router with a paperclip, some soul with the initials CAR decided to go a different route: That of poaching customers. 

And ACM soon got in on the fun. 

People noticed. 

“Pretty crazy how @VerizonSupport can get somebody into this thread and troll Comcast but Comcast cant post a single helpful update on whats actually going on and why,” tweeted one observer. 

Never let your competitor’s screw up go to waste, I guess. 

We reached out to Comcast for comment, and a spokesperson confirmed that the issue is ongoing for some customers. 

“We experienced a service interruption today with our Comcast Business Voice and VoiceEdge Select services and we apologize,” read the statement. “Our engineers began working to address the issue immediately and services have been restored for most of our customers. We recognize that some customers are still impacted and we expect the issue to be fully resolved shortly. We have every resource focused on getting everyone back online and apologize again to the customers who were affected.”

Looks like CAR and ACM have their work cut out for them. 

UPDATE: June 6, 2018, 2:23 p.m. PDT This story has been updated to include a statement from Comcast, and to note that it is Comcast Business’s Business Voice service experiencing problems, not Xfinity Voice. 

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