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Mid and Final Past Papers
SEMESTER FALL 2019
TOTAL QUALITY MANAGEMENT (MGT510)
DUE DATE: 22ND JANUARY, 2020
TOPIC: “QUALITY MANAGEMENT PRINCIPLES”
The Procter & Gamble Company (P & G) is an American based multinational corporation dealing in medicines and other consumer goods as well. For over 180 years, they have challenged the norms and inspired the future by the products they put on the shelf for the customers. Simultaneously, they experienced the numerous customers’ complaints in their over-the-counter (OTC) division due to time taking production processes. To overcome this challenge, management of Procter and Gamble decided to reduce its cycle time. In this regard, management executed cycle time reduction technique in OTC division, which conducts clinical studies that involve testing drugs, health care products, or treatments in humans. Such testing follows the rigorous design, conduct, analysis, and summary of the data collected. Total Quality principles provide basis to conduct this cycle time reduction approach.
P & G management realized that final reports after cycle time reduction would take months to prepare. Only by plotting the newly proposed process, they could fully understand the causes of long production times, amount of rework, recycling during review and sign-off. By restructuring the activities from sequential to parallel and identifying critical measures to monitor the process, they were able to reduce the cycle time to less than four weeks.
You are required to identify the quality management principle that Procter & Gamble used to
reduce their cycle time and how? (2+2 marks) Discuss minimum six potential advantages that cycle time reduction serve to the Procter and
Gamble Company. (6 marks)
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