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MindBody crashes, yogis lose their cool

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No spinning for you, Becky.Image: Susan Biddle/for the Washington PostBy Rachel Kraus2018-04-05 20:34:41 UTC

The fitness community awoke Thursday to harrowing news: that MindBody class-booking software was down.

MindBody is the major software platform used by ClassPass and exercise studios like FlyWheel, YogaWorks, PopPhysique, and others for online and mobile class booking. According to MindBody’s incident timeline, users and studios began noticing outages early Thursday morning. It announced that it was experiencing system-wide outages at 8:17 a.m. Eastern Time. As of 3:15 pm ET Thursday, the system was back on mobile, but was still not functioning on desktop.

Dear MINDBODY Customers, We are currently experiencing a Service Event that our development team is working on to restore full service. For updates in real time and to subscribe to future updates, please visit https://t.co/egDNZId1Ud
— MINDBODY, Inc. (@mindbodyonline) April 5, 2018

So, is there a MindBody outage today or something? I’ve only gotten emails about it from every single fitness studio I’ve ever visited, so I wasn’t sure.
— Bethany (@AccidentIntent) April 5, 2018

Look, outages happen. But for the steadfast exercise devotees of MindBody, and the exercise companies that rely on the service to get butts on mats, this was really. Not. Cool.
MindBody users and studios immediately started roasting MindBody in the comments of the Instagram it posted in the early moments of the outage.
“This is such a mess. I’m out so much money today because everyone thinks the studio is closed. On the heels of you gouging our prices too,” wrote @blackbird_yoga_studio in the comments.

Studios, yogis, and athletes also posted on their own social media in (somewhat good natured) despair. Many, of course, blamed Mercury Retrograde.

If this Mindbody app outage is a hack, these people will have more information on me than they could ever get from Facebook.
— Rebecca Nesi (@rebecca_nesi) April 5, 2018

All of the emails about the mindbody outage is a lovely reminder of all the working out I’m NOT doing #mombod
— Chelsey Fraser (@ChelseyFraser) April 5, 2018

Best email I received – and, reader, there were A LOT – regarding the MINDBODY platform being down (and thus every studio / gym ever lost the ability to schedule clients): MERCURY DID IT! pic.twitter.com/W9uRgRGhLt
— Carin Thumm (@thummprints) April 5, 2018

Others were not down to clown. Instructors and studios blasted MindBody for costing them money, and for what users were saying is shitty service overall. 

@mindbodyonline you systems have been down globally for over 3 hours. This is a total joke for a company and cloud software provider of your size. This is not a one off, it amazes me how often mindbody is down! What are you doing about ensuring your systems can cope in future?
— Mark Diffey (@d1ffm) April 5, 2018

“I’m just trying to cycle.”

I teach tonight and am going to literally lose money bc people can’t sign up
— MFAM (@mfambloggette) April 5, 2018

considering that I lost hundreds of dollars in revenue this morning due to ALL MBO services being down for over 6 hours, checking the MBO twitter IS my business. You’re doing a great job sticking up for the big corporation that can’t defend itself ✌️
— King Pigeon (@McChucklehead) April 5, 2018

Luckily, in these troubled times, some yogis still remembered to return to their breathing.

In times of turbulence, we breathe ✨ The Mindbody system is down nationwide but we still have our evening classes!!! Yoga, yoga and more yoga ✨4:15 Hot Flow, DT 5:30 Hot Power, DT 7pm Hot Flow, DT 6pm Flow, Pine Lake 7:30 Barre, Pine Lake
— LHOY Lincoln (@LHOYLincoln) April 5, 2018

Ohhhmmm.

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